Time Management with the TIME ETIQUETTE

Being more performant and increasing wellbeing with less effort isn’t magic, it’s methodology!


Many people find difficult to organise their activities in a world where everything is urgent.
Often we are so overburdened with daily requests to overlook, or continuously postpone, also the most important projects. When it seems to have found a moment for ourselves and our desires (or even just to rest), here that we are interrupted by a few phone calls or “very urgent” emails that immediately bring us in the operation.
We constantly live in chaos, by acting mainly in a reactive manner by jumping from an interruption to the next.
This chaos is present both in personal life and at the workplace. The latter, moreover, penetrates more and more in the first: for the business, everything is a priority and must be done “yesterday”, “asap” or according to some other colourful expressions.
Unfortunately, the misuse of technology (email, chat, SMS etc.) and of socialisation environments (open space) has made communication even more chaotic in organisations! The teleworking environment does not seem to provide a suitable solution to this problem.
And it is not just a feeling.
According to a research by McKinsey Global Institute mentioned by the New York Times, US corporate managers spend 28% of their working day checking emails, on average 74 times a day.
A research by Jabra detected a real paradox of companies that, if, on one hand, seek to create productive environments, on the other, they underestimate the presence of distractions in the workplace. For example, about half of respondents (46%) condemns open space, convinced that noise is a major cause of distraction followed by interruptions from colleagues (46%), while 28% are bothered by too many emails.
Many organisations run for cover, trying to safeguard both the productivity of their employees and their personal lives.
Unfortunately, beyond laudable intentions, these interventions appear unrelated to a rational logic universally shared. Sometimes the actions seem even contradictory and seem not to consider the growing internationalisation of organisations.
This course brings order in the chaos by proposing an integration between two methodological approaches, in the personal and work sphere.
On a personal level, it is proposed to adopt the methodology and technology tools described in detail in the text, indispensable to plan and effectively manage your own activities, projects and your dreams.
On an organisational level, it is proposed to follow a new, revolutionary way to manage interactions between people through a set of rational rules on the use of time and the channels of communication, called TIME ETIQUETTE.
The two approaches are integrated, they benefit from each other’s use, although they can also be implemented independently.
Several organisations are already adopting this approach successfully and are extending to all their workers. Conversely, many people who have begun to take on a personal level these methods, now they are proposing it to their organisations. Generally, these proposals to the organisation are very well received as they introduce undeniable benefits at no cost.


Managers, CEOs, HR managers, project managers and everyone who needs a new powerful model to improve time management, activities and well being in life and inside the organization.


Setting objective

  • Target 80/10: at least 80% of you will increase by 10% in productivity and well being
  • Rationality is sometimes counterintuitive

Chaos and butterflies

  • The butterfly effect
  • The effect of Psychological Chaos

Managing multitasking

  • Managing multitasking at the individual level
  • Managing multitasking at the organizational level
  • Shortest Job First

Managing communication channels

  • Synchronous and asynchronous communication channels
  • Synchronous communication channels: pay attention, now!
  • Asynchronous communication channels: pay attention, then (but when?)
  • How to use properly all communication channels (mail, phone, SMS, chat, etc.)
  • Avoiding the fully-synchronous organization

Rational and emotional: who is leading the game?

  • Reinforcement learning
  • Setting properly the deadlines (and get them to be respected)
  • Decrease anxiety inside the organization and save money!

Remember all, always!

  • Prospective memory – how it works
  • Prospective memory and multitasking
  • Manage ideas that pop up!

Work environment

  • Roles for surviving in the open-office
  • Rules for effective usage of teleworking opportunity


  • Save money and improve well being using the TIME ETIQUETTE
  • Develop the TIME ETIQUETTE
  • Disseminate the TIME ETIQUETTE across the organization
  • Make the TIME ETIQUETTE be respected by all

Mind Mapping

  • Basic of Mind Mapping
  • Using mind mapping to represent objectives and ideas
  • Using mind mapping to manage projects
  • Using mind mapping to plan your life
  • Use mind mapping inside the organization

The pillars of managing chaos

  • Individual Values and Organizational Values: beyond common misunderstanding
  • Manage goals and projects
  • Manage activities and tasks
  • Yes, we also have some dreams to be managed!
  • The Basket: where all goes
  • An evolutionary model of “Task List”
  • Managing properly the Diary

The process of managing chaos

  • The PDCA Model
    • Plan: organize and schedule your tasks
    • Do: execute your tasks and delegate others
    • Check: define the BENA (Best Next Activity)
    • Act: managing interruptions

  Tools and Apps

  • Using Note and Promemoria (Mac world)
  • Using an Excel Spreadsheet
  • Using specific apps (Mac and Windows world)


  • Duration: 2 days (9:30-17:30)
  • Calendar
  • Price information: 1.200 CHF + VAT (1.000 CHF + VAT each for more than one subscriber from the same company)

Booking your training is easy

  1. Send us your request by filling the following form
  2. You will receive all the information needed to complete the application procedure

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