Would you like to turn conflicts in personal and organisational growing opportunities? Would you want to be capable of preventing the damaging consequences of never-dealt-with conflicts, favouring an atmosphere of collaboration and serenity in your team and promoting higher efficiency and satisfaction in the workplace?
Difficult relations, differences in objectives and interests, cultural or value differences, organisational or personal changes, lack of communication: those are the main reasons that can cause conflicting situations in the workplace. Know how to deal with conflicts makes us capable of moving from a win-lose situation, or lose-lose in the worst scenario, to a cooperative win-win situation, in which both parties are satisfied and realise that a conflict could be a personal and professional growth opportunity. Having tools to deal with conflicts and to help others in doing it means being able to promote an atmosphere of trust, collaboration and valorisation of differences in the team, undoubtedly positive for the working efficiency and efficacy and the organisational wellbeing.
This training will provide you with a practical guide on how to deal with conflicts both at a personal and at a working level. You’ll learn to:
Manager, coordinators, team leaders, project managers and whoever wants to learn how to deal with conflicting situations and empower relational efficiency with colleagues and customers.
Definition of conflict
Prevention of conflicts
Method: Frontal lessons with slide support for the theoretical parts and practical and experiential exercises along with case analysis.