Change Management


The discipline of Change Management is no longer a “nice to have”, it has become a “must” at all organizational levels. Managers, entrepreneurs, professionals are increasingly called upon to lead the change.

However, often a natural talent to drive change alone is not enough: you need to have effective methods and techniques. The course equips the change leader with methodologies and operational tools to lead effectively a change both on the entire organization and on singular individual.

In addition, the course provides the necessary “survival kit” that every change leader must have to deal effectively with the inevitable difficulties and hardships that a process of this type involves.


CEOs, managers, leaders, HRs, and everyone who is called to lead a personal or organizational change.


Change Basics

  • Levels 1 and 2 of Change
  • Organizational change vs. personal change: different approach, same strategy
  • Types of change: incremental, strategic, anticipatory, reactive
  • Systems and feedback: understanding stability and instability
  • Change Management Models

Leading the personal change

  • The ABC model for understanding and leading the personal change
  • Positive and negative reinforcement
  • Values, emotions, thoughts and behaviours while changing
  • The Kevin Polk matrix
  • The avoidance trap

Leading the organizational change

  • The Congruence Model
  • Peter Drucker’s prophecies for the 21 century
  • Developing the Senge ‘s Learning Organization
  • Change Models:
    • Organizational Frame Bending
    • The Hayes model
  • The Kotter’s Lead Change model
    • Establish a sense of urgency
    • Forming a powerful guiding coalition
    • Creating a vision
    • Communicating the vision
    • Empowering others to act on the vision
    • Planning for and creating short term wins
    • Consolidating improvements and producing still more changes
    • Institutionalizing the new approach

Case Study: definition of a plan of organizational change based on the Kotter’s model

Survival Kit for Change Leaders

  • Operate in and above the fry
  • Court the uncommitted
  • Cook the conflict
  • Place the work where it belongs
  • Managing yourself
  • Anchor yourself


  • Duration: 2 days (9:30-17:30)
  • Calendar
  • Price information: 1.200 CHF + VAT (1.000 CHF + VAT each for more than one subscriber from the same company)

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